Product Warranty & Returns Policy

If you experience an issue with a product purchased from Rotech Automation, first review the installation manuals, technical datasheets, and troubleshooting information available for the product. If the issue cannot be resolved, contact our technical support team for assistance. If the product is still within its warranty period, we will assess whether repair or replacement is appropriate. 

All warranty returns must include: 

• Original invoice number and date 
• Customer name and contact details 
• Product name and serial number 
• Description of the fault or issue 
• Reason for return 

Providing complete information helps us process your claim as quickly as possible. 

Warranty periods vary depending on the product purchased. Most products carry a 12-month warranty from the date of supply, while selected products and brands have extended warranty periods. Please refer to the warranty table above or contact us for clarification on a specific product. 

The warranty period begins on the date the product is dispatched or supplied to the customer. 

The warranty covers defects in materials or workmanship that occur during normal use within the applicable warranty period. If a product is found to be faulty under warranty conditions, Rotech will determine whether repair or replacement is the most suitable solution. 

The warranty does not cover: 

• Labour costs associated with removal, installation, or reinstallation 
• Travel costs 
• Damage caused by incorrect installation or misuse 
• Products that have been modified or altered on-site 
• Normal wear and tear 
• Damage caused by external factors outside the product’s intended use 

Where a replacement is approved, exchanges are subject to product availability and stock levels at the time of assessment. 

Approved refunds will be returned using the original payment method wherever possible. 

Products that have been altered, modified, or repaired by unauthorised parties may not be eligible for warranty coverage. 

Battery warranty periods may differ from the primary product warranty. For example, some products include a separate battery warranty period. Refer to the product-specific warranty information for details. 

Our technical support team is available to help diagnose issues before a product is returned. In many cases, installation, configuration, or operational issues can be resolved without the need for a warranty return. 

Yes. Proof of purchase is required to verify warranty eligibility and the applicable warranty period. 

Yes. We continue to provide technical assistance, spare parts availability for many products, and guidance on repair or replacement options where possible. 

Products ordered incorrectly may be eligible for return or exchange subject to approval, condition of the product, and applicable restocking requirements. Please contact our team before returning any item.