Product Warranty & Returns Policy

If you encounter any issues with products purchased from Rotech Automation, follow these steps:

1. Check for Technical Installation Issues: 
   • – Visit the INSTALLATIONS menu on our website – access our extensive library of installation and operations manuals, technical datasheets, and product videos to troubleshoot the issue. 
2. Get Technical Assistance: 
   • – If you cannot resolve the issue independently, call our technical team on +61 (07) 32051123 for further assistance. 

If you are unable to resolve the issue using the above-mentioned options, and the product is still within the guarantee period, our team will assess whether a replacement or repair is viable. They will then provide you with the necessary details for the next steps. 

Important Points to Note: 

1. Returns form is required when returning products and must include:
   • – Original Invoice number
   • – Customer name and contact details
   • – Item details inc. product name and serial number
   • – Reason for return and description of issue
2. Warranty period: 
   • – The warranty duration varies depending on the specific product, see below.
3. Exchanges:
   • – Exchanges for items or parts will be processed based on availability of stock.
4. Refunds: 
   • – Refunds will be credited back as per the original payment method.
5. Labour costs:
   • – Labour and travel costs are not covered under warranty.
6. Modified product items: 
   • – Products that have been altered on-site are not covered under warranty.

The Warranty period begins on the date when the relevant products were despatched or supplied to the customer.

Warranty periods are detailed below:

View Terms of Service