Product Warranty & Returns Policy

If you encounter any issues with products purchased from Rotech Automation, follow these steps:

  1. Check for Technical Installation Issues
    • Visit the INSTALLATIONS menu on our website – access our extensive library of installation and operations manuals, technical datasheets, and product videos to troubleshoot the issue. 
  2. Get Technical Assistance
    • If you cannot resolve the issue independently, call our technical team on +61 (07) 32051123 for further assistance. 

 

If you are unable to resolve the issue using the above-mentioned options, and the product is still within the guarantee period, our team will assess whether a replacement or repair is viable. They will then provide you with the necessary details for the next steps. 

Important Points to Note: 

  1. Returns form is required when returning products and must include:
    • – Original Invoice number
    • – Customer name and contact details
    • – Item details inc. product name and serial number
    • – Reason for return and description of issue
  2. Warranty period
    • The warranty duration varies depending on the specific product, see below.
  3. Exchanges:
    • – Exchanges for items or parts will be processed based on availability of stock.
  4. Refunds
    • Refunds will be credited back as per the original payment method.
  5. Labour costs:
    • – Labour costs are not covered under warranty.
  6. Modified product items
    • Products that have been altered on-site are not covered under warranty.

 

The Warranty period begins on the date when the relevant products were despatched or supplied to the customer.

Warranty periods are detailed below:

PRODUCTWARRANTY PERIOD
TriStar F21 Full Height Turnstile5 yrs on the frame
5 yrs on the mechanism
Sentinel SE4 Boom Gate3 yrs on the motor and controls
1 yr on the cabinet
All Centsys Products (D5 SMART EVO, D10 Turbo, Sector, Vantage, Vert x, I5, Photon PE beams, Smart guard keypads, Nova remotes)2 yrs
1 yr for batteries
Beninca Products2 yrs, excluding accessories
All other items listed on the website1 yr warranty from the date of supply

View Terms of Service