Rotech Automation Pty Ltd 

OBL Pty Ltd trading as Rotech Automation Pty Ltd | ABN 41 665 189 435

 

Product Warranty

 

Based on many years of experience we have found 98% of all initial warranty claims are the result of incorrect mechanical installation, incorrect wiring, misunderstanding of installation instructions, fitting of faulty or incorrectly specified accessories.

 

Warranty Issues

Most technical issues can be resolved by our technical team over the phone or by email. However, if this is not possible:

  1. You can return the operator, and we will test it at no cost. If a factory fault, we will fix the problem and return it.

  2. We can send out a replacement part; payment by credit card is required. When it is returned complete with all covers, brackets, terminals, etc., we will refund the amount to the credit card if it is found to be a factory fault and is within the guarantee period.

  3. We can send an installer to check the equipment, and if the equipment is faulty, we will replace free of charge, but all costs for labour and travel time are for the customer to pay. 

  4. If we cannot resolve the problem and it is within the guarantee period, you can return the operator for a credit, and we will refund the full cost of the operator if all parts are returned with equipment, and there is no external damage.

 

Guarantee Periods

The guarantee period for various products is detailed below and commences on the date the relevant Products were despatched or supplied to the Customer.

 

TriStar F21 Full Height Turnstile60 months on the mechanism and controls
12 months on the frame
Sentinel SE4 Boom Gate36 months on the motor and controls
12 months on the cabinet
All Centsys products (includes D5 SMART, D5 EVO, D10, D10 Turbo, Sector,
Vantage, Vert x, I5, Photon PE beams, Smart guard keypads, Nova remotes)
24 months
12 months for batteries
All other items listed on the website12 month warranty from the date of supply

View Rotech Automation Pty Ltd Terms of Service