Check Technical Documentation: review the installation manuals, technical datasheets, and troubleshooting information available for the product.
Get Technical Assistance: if you cannot resolve the issue independently, call our technical team on +61 (07) 32051123 for further assistance.
If the issue can’t be resolved and your product is still within the warranty period, contact our team – we’ll assess whether a repair or replacement is the right next step and guide you through the process.
Important Points to Note:
Returns form MUST be completed when returning any product. Please include:
– Original Invoice number
– Customer name and contact details
– Item details inc. product name and serial number
– Reason for return and description of issue
Warranty period – Starts from the date your product was despatched or supplied to you. Duration varies depending on the specific product; see table below.
Exchanges – For items or parts will be processed based on availability of stock.
Refunds – Credited back as per the original payment method.
Labour and travel costs: – not covered under warranty.
Modified products – Products altered on-site are not covered under warranty.