Rotech Automation Pty Ltd
OBL Pty Ltd trading as Rotech Automation Pty Ltd | ABN 41 665 189 435
Product Warranty
Based on many years of experience we have found 98% of all initial warranty claims are the result of incorrect mechanical installation, incorrect wiring, misunderstanding of installation instructions, fitting of faulty or incorrectly specified accessories.
Warranty Issues
Most technical issues can be resolved by our technical team over the phone or by email. However, if this is not possible:
- You can return the operator, and we will test it at no cost. If a factory fault, we will fix the problem and return it.
- We can send out a replacement part; payment by credit card is required. When it is returned complete with all covers, brackets, terminals, etc., we will refund the amount to the credit card if it is found to be a factory fault and is within the guarantee period.
- We can send an installer to check the equipment, and if the equipment is faulty, we will replace free of charge, but all costs for labour and travel time are for the customer to pay.
- If we cannot resolve the problem and it is within the guarantee period, you can return the operator for a credit, and we will refund the full cost of the operator if all parts are returned with equipment, and there is no external damage.
Guarantee Periods
The guarantee period for various products is detailed below and commences on the date the relevant Products were despatched or supplied to the Customer.
TriStar F21 Full Height Turnstile | 60 months on the mechanism and controls 12 months on the frame |
Sentinel SE4 Boom Gate | 36 months on the motor and controls 12 months on the cabinet |
All Centsys products (includes D5 SMART, D5 EVO, D10, D10 Turbo, Sector, Vantage, Vert x, I5, Photon PE beams, Smart guard keypads, Nova remotes) | 24 months 12 months for batteries |
All other items listed on the website | 12 month warranty from the date of supply |
View Rotech Automation Pty Ltd Terms of Service